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Frequently Asked
Questions
Updated
5 Feb 2008
1. Can I look at my photos, and will you mail them?
2. Why are my photos not on the website?
3. I wanted something other than the default 8x10s?
4. Are there other shots of my win?
5. Why is my last check/payment not
posted?
6. Can I use the photo in my personal ad?
7. What is the copyright?
8. Can you 'fix' something in a photo?
9. It has been awhile and I still do not
have my photograph.
10. I received the photo from one day, but
not other. Where is my other photo?
11. Can you bring my photos to the next dog
show?
12. Can you rush my photos?
13. Can you email a photograph to a
magazine?
14. Can you email me the photo or send me
the photo on a CD-ROM?
15. How long do you keep your negatives?
16. I cannot find my photo on your
website?
17. Do you shoot film or digital?
18. My publication will not accept digital
prints.
19. I have an unpaid balance so you
probably don't want to shoot my picture.
20. Why do I need to order my photo off of
the website?
21. I did not get a 'Pay Day of Show' form
at the show.
22. How long have you been doing this?
23. I mailed in my Day of Show Payment.
24. Was this the best photo?
25. How dare you mail me a photo that is
not mine!
26. Do you send proofs?
27. How long do you keep your negatives
(images)?
28. Why are colors sometimes different in
the photo, than in reality, especially fabric?
29. How do I receive credit for a returned
order?
1. Can
I look at my photos– Do you send photos automatically, or do I have to order
them from the web?
We have changed the way we do the webpage
now:: The raw images will be uploaded
shortly after a photo session into a
‘RAW FILES’ directory and stay there until final cropping and color balance
changes are done, which, typically, is within 48 hours of the end of that
show…It is during this window of opportunity,
that you may see all the shots
of your dog in their unembellished form and at which time, if you prefer, you
may choose one shot over another. You may email us the SHOT NUMBER
( NOT THE POSITION ON THE WEBPAGE)
that you prefer.
Depending on how you have your account
set up, we will either email an electronic image to you, or send you whatever
hard copies you wish. It is only
during this selection time where the raw images are first posted (48 hours)
wherein you can chose one over the other. Thereafter, we chose and those
choices are place into a PRINT FILE directory, and send you that choice. If, later, you wish additional photos from
the same shoot, you may order them as a reorder online, using the image
number.
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2. Why
are my photos not on the website?
. We start mailing the day after a weekend,
and it make take us up to ten days to finish the mailing of that
weekend. After all that is going to be mailed, has been mailed, the
website is updated. ( Example – show takes place on the 1st
& 2nd of the month…That means the photos will post to the
website on the 13th or 14th, because they were mailed
out on the 11th and 12th.). Rush service
is available on Tues, Weds, or Thurs.
as is FedX service. You will need a credit card on file for the latter.
Also, perhaps, we did not
do the photo.
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3. I
wanted something other than the default 8x10s?
This is an issue that should be
addressed at the time the photo is taken, since the industry standard is
2-8x10s, and anything else cannot be anticipated without your assistance.
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4. Are there other shots of my win?
Yes, probably. However, unless you
either specified otherwise, we choose what the best shot is, in our opinion,
If you wish to see the others in hard copy proofs, please plan on spending
another $22 for each win from which
you may order additional prints as if they were reorders of the original
prints you were sent. This is a prepaid option.
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5. Why is my last check/payment not posted?
Our first option is to mail original
orders. Then we post payments. Then we print reorders. The fastest manner in
which to have a payment posted to your account is to either email your credit
card information, or, if you are concerned about security, use Pay Pal. You
will notice that our Pay Pal service can accept credit cards directly, so you
do not need a Pay Pal account.
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6. Can I use the photo in my personal ad?
Personal advertisements in
publications are only allowable, as per the 1988 Berne Convention, with the
permission of the, that's us and you have it, AND use of an original print.
You may not use scans or copies of the prints, but only an original from
Cook PhoDOGraphy/MyDogPhoto.com. The various publications have been notified,
and if they receive a scan or a copy of a print they will notify us, and we
will not allow its use. If you wish additional copies for advertising,
or if you wish a publication to receive an electronically transmitted image,
please contact us.
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7. What is the copyright?
Copyright is an International
covenant, wherein, while one may own the individual print, one does not, unless
a license has been purchased, own the image upon the print. Much as one may
own a book the words within the book are owned by the copyright holder. All
you own is the individual copy of the book; you own a copy of the photograph,
but the image remains under control of the photographer whose name, after
all, appears on the photo. If you wish to have additional prints, beyond your
original order, then we can work out special prices for many copies if that
is your need. If you wish to give a copy to another person, such as a judge,
then it makes good sense that the people, to whom you are giving a copy, if
they deserve your regard, certainly deserve an original print from the
artist.
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8. Can you 'fix' something in a photo?
Yes, such as a hair out of place, or
some objectionable background problem. However, please do not expect us to
change your dog to be something that the judge did not put up, or that should
be bred for. Especially, do not ask us to work on the product of another
photographer.
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9. It has been awhile and I still do not have my
photograph.
Good implied question, and there is,
likely, a very good reason- The first thing that goes out after a show, are
the rush orders (people who have deadlines and we are trying to help them
make them). Afterwards, the orders are printed by one person in the order
they were shot, and mailed by another person, as they are processed. Warren
is the former, and Victoria is
the latter. If Victoria finds
that she wants a print redone, it is integrated in current work, and will go
out with that work. After the show is, according to first glance, completely
mailed, then Victoria give Warren
any invoices that, somehow, did not have photos to go with them, and those
photos are printed. Usually, we can be fairly swift; however, as you may
imagine, there will be times that several shows will overlap, and it is at
this time, before you are behind a deadline, but in genuine need of an order,
that you should contact us, that we may put your order higher on the stack.
Also, it is possible that another photographer shot the photo, but not
always. We, too, make mistakes. If you have a Post Office Box, I can
guarantee that sometimes, often, your mailer has been put in the wrong box,
and you need to check with them – this solves 99% of all these problems.
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10. I received the photo from one day, but not other.
Where is my other photo?
Unless otherwise instructed, we
mail out the photos as they are ready, without holding one day up for
another. Otherwise your question would have been, "...Where are
any of my photos?"
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11. Can you bring my photos to the next dog show?
While we would like to do this for our
clients, it is a fact that we are there to cover the dog show rings the best
we can, and not distribute photos, while ignoring the rings. We have found
the majority of clients enjoy receiving their orders in the safety and
comfort of their homes and businesses.
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12. Can you rush my photos?
Yes, we can for a $20 rush service charge.
You need to provide a FedEx account number or a credit cards' information, so
that our rush effort gets to you as soon as you need it. Priority Mail, while
good for large items, such as fifty prints in an envelope, takes two to three
days longer than First Class Mail, according to the Wall Street Journal, so
it is a waste of time and money on your part.
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13. Can you email a photograph to a magazine?
Yes, we can. The cost is the same as
an original order when sent to a magazine or advertising agency, subsequent
to purchase of the original enlargements, and is a prepaid service.
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14. Can you email me the photo or send me the photo on a
CD-ROM?
Yes we can, and the cost is the same
as if we sell you a negative. That means you are purchasing the unlimited
license for use from us.
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15. How long do you keep your negatives?
We have images on file since 1969, a
total of 1. 8 million images. However, for orders previous to July of 2000,
we will sell you the negative for a cost similar to an enlargement. Thus, the
copyright will go to you, and you can make as many prints or Christmas cards
from them as you wish.
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16. I cannot find my photo on your website?
Beyond the obvious possibility that we
did not do the photo, there are times where the photo may be overlooked while
configuring the upload to the website. If you had a photo taken by us, and
you have not received it, and it is not on the website, then an amazing set
of circumstances has occurred, and it would be good to get back to us, so
that we can try to resolve the matter. Perhaps an armband number was recorded
incorrectly, so that the photo when elsewhere. Let us know.
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17. Do you shoot film or digital?
The actual recording of the image is digital.
The final print, however, is a result of processing from a negative, and the
actual print is a silver - halide regular photograph printed on Kodak
Professional photographic paper. The reason we record digitally, is because
it gives us a more precise image, and allows the final photograph to NOT be a
result of developing film in environmental and physically - dangerous
chemicals. The negatives are larger than the usual negative, resulting in
images that are more crisp, have better definition, better color, and prints
that have a minimum life expectancy of seventy - five years (75). The usual
chemically - produced print lasts about twenty - five years, as it has 1/10th
as much silver as our prints. Let us not confuse this with ink - jet prints
from small digital cameras, which are comprised of many little dots. The
prints we produce are regular photographs with extraordinary life expectancy.
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18. My publication will not accept digital prints.
As these are not digital prints, but,
rather, regular prints produced from an image that was captured in a digital
format in camera, this does not apply herein. What has happened is that
sometimes people have submitted ink - jet prints, which, while appearing acceptable
to the Human eye, do not reproduce. The confusion of terminology is gradually
disappearing, and there have been no publications unable to work with our
prints, including Dog News, Purebred Dogs in Review, the AKC Gazette, as well
as the Lupine Collar and Leash catalogue, and the pamphlet from AKC on how to
establish a Dog Park.
Since December 2001, all photos produced in National Geographic are digital
source material.
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19. I have an unpaid balance so you probably don't want
to shoot my picture.
This is not true. We never have, nor
will we ever, bring matters of the office into your ring. We understand that
there are times that things may get a little behind. If you wish to pay for
the photo on the day it was taken, we will wait until we have resolved the
previous problem until we mail out the new order, but you will still receive
the day of show discount. Even though this is a business for us, this is you
hobby so let us help you enjoy it.
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20. Why do I need to order my photo off of the website?
You have special needs, and you have
expressed them by returning photos that did not fill those needs. Rather than
expose you to photos you do not wish to have, and to avoid having
enlargements used a proofs, we have devised the policy for some clients, to
allow them to view their photos first on our webpage, then order what they
wish, and only what they wish.
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21. I did not get a 'Pay Day of Show' form at the show.
We started this program in 1981, in
order to BOTH, give a discount for prepaid orders, and to give clients an
opportunity to order something different than the 'industry standard' of
2-8x10s. It must work, because we have seen invoices from other photographers
that not only emulate our forms, but copy them, word for word, and are within
a few cents of our prices. If you were not handed a form when the photo was
taken, you can pick one up at the announcers' stand, fill it out before the
end of the weekend.
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22. How long have you been doing this?
Victoria
got her first camera in 1957 when she was nine years old. She started doing
photos in the ring in 1969. Warren
joined the business full time in 1983. His professional photographic
activities included a good deal of underwater work in the 1970's while a
marine biologist.
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23. I mailed in my Day of Show Payment.
An implied question as to whether or
not this is ok or not. Yes it IS ok to mail your Day of Show Payment, as long
as you include another $5, which is the NOT paid day of show payment price,
but IS the paid promptly price. You can do this by mail, or by email and
credit card, or you can use Pay Pal.
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24. Was this the best photo?
Among dog show photographers, this is
often a subject of conversation: "...Did you send me the best one?"
You need to be specific as to what it is that would be different than the
photo you received, for us to analyze as to whether or not some other
negative would better fulfill your desires. Of course, if you use a
photographer that just takes one shot of each win, all bets are off.
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25. How dare you mail me a photo that is not mine!
It is a good general practice that
only your photos will be mailed to you. Sometimes we make a mistake. Just seal
up the envelope, write "Not Mine" on the outside, and drop it into
a mailbox. We will take care of the rest. And, thank you.
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26. Do you send proofs?
. This is a
custom service, and, of course we can. However, everything is posted on the
webpage, so it is likely that you can inspect and choose with the first 48
hours, if you like. Should you wish proof sheets, the cost is $22 per win.
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27. How long do you keep your negatives (images)?
We have all our images on files since
1969, some 1,8 million individual
files.
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28. Why are colors sometimes different in the photo, than
in reality, especially fabric?
A couple of things: 1. the Inverse
Square Law describes the fact that a person standing 4 inches behind a dog
(handler's position) will receive 1/16th the amount of light as does the
shoulder of the dog, thus, the person is underexposed, and color rendering is
not accurate. 2. Flash used in photography, is described in degrees of
temperature, and we have chosen flash units that are somewhat warm, at about
5200 degrees Kelvin, as apposed to 6000 degrees, thus giving our photos a
little more warmth, as apposed to a blue-green tinge, which is unattractive
in skin tones, but which, also, changes how fabrics are read, especially
synthetic ones 3. When we print, we print first for the dogs, then for
everything else. We will try to print so that your clothing is accurate, but
that is not where we look first. 4. Kodak paper is quite accurate and that is
how it is chosen for almost any professional photographer doing live work. If
you wish something different, let us know.
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29. How do I receive credit for a returned order?
Each photograph is a custom production
specific to you the customer- there is no secondary market for pictures that
you decide you don't want. As such, we do not offer a credit for returned
photographs. If, however, you would like us to do artwork to correct
something you deem needs attention, or color balance issues, that
IS available. If you are still in doubt as to what you wish to see in a
photograph you have purchased, please let us know and we will move your
account to online proof only status so that you will never receive a
photograph you haven't first viewed online.
If these above FAQs did not answer your
questions, perhaps you need to call. The best time to reach us is Tues
through Thurs from 10 to 4 PST. 541-831-1042
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